Terms & Conditions
By accessing this site, the customer agrees to the terms and conditions of use, which may be updated. Access to this site is allowed on a temporary basis and we reserve the right and remove or change services without prior notice. We are not responsible if, for any reason, the site is temporarily unavailable. To place an order, the customer must be over 18 years old. The customer will have to commit to providing true data that allow the regular operation and dispatch of orders. We are not responsible for any loss or damage that may arise from the use of any content on this site.
General conditions of Sale
To make a purchase at LuxSmile you need to register at www.luxsmile.pt, using the available form. Then just put the products you want to buy in the virtual shopping cart. You should follow all the steps to the end so that the order is completed successfully. When finishing the order it assumes the obligation of payment. Once you have completed your purchase, you will be notified by automatic email to confirm your order. By registering on our website, the customer assumes the accuracy of the indicated data and undertakes to respect the general conditions of sale, as well as to assume responsibility for damages resulting from non-compliance. Please note when entering your billing information as it can not be changed.
Payment methods
In order to provide you with a comfortable online shopping experience, Luxsmile has a variety of payment methods to make your life easier.
- Multibanco Reference: Payment by Entity / Reference / Amount
You can make the payment in the ATMs or through your Home Banking by selecting the option "Payments Services / Purchases", entering the data provided. Never make any payment without Luxsmile confirming the Multibanco reference and the amount payable. The reference generated in the act of ordering concerns solely and exclusively the same.
FOR ANY AMENDMENTS YOU NEED TO CONTACT US!
- Bank transfer:
If you choose this option, never make any payment without being given the final amount to pay. The order will be shipped after confirmation of receipt of the amount in our bank. This can take up to 1 to 2 business days, depending on the customer's bank.
It is very important that you place the order number in the description of the transfer (not applicable in case of payment at ATM terminals).
FOR ANY AMENDMENTS YOU NEED TO CONTACT US!
- PayPal: PayPal account / Visa / Master Card
Selecting this mode of payment will automatically redirect you to the PayPal website where you can choose your PayPal account or credit card.
- Shipping to Billing: Cash on delivery
This payment method is only available for Continental Portugal. In case the customer does not pick up the order and it is returned, the shipping costs are charged to the customer.
- Credit card:
Selecting this mode of payment will automatically redirect you to the HiPay website where you can choose the credit card. All personal data collected by Luxsmile will only be used for the purpose of the store. They aim to provide you with a service of the highest quality and comfort. In the event of a computer, technical or other error that causes an unintended change by us, the retail price will be adjusted.
Shipping Orders
Shipping is usually via VASP, which ensures the next business day delivery to Continental Portugal. If the order is given as shipped; the customer can not change or cancel it.
Attention:
All our orders are shipped with the respective invoice of the material. You can find it in the pouch glued to the outside of the package. When receiving your order, always check that the packaging is in good condition, otherwise do not accept the order and immediately report the situation to the courier. This is because by accepting it, without any claim, it is assumed that this is in compliance.
If there is any delay in the delivery of an order by the carrier, Luxsmile assumes no responsibility.
Note: Shipments of products are only carried out on business days.
SHIPPING FEES
Normal mail CTT
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: 4.10 €
2 kg. - 5 kg .: € 7.90
5 kg. - 10 kg .: € 12
10 kg. - 15 kg .: € 12.56
15 kg. - 20 kg .: € 19.59
20 kg. - 25 kg .: € 20.69
25 kg. - and above: € 21.61
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Carrier, Continental Portugal
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 3.75
2 kg. - 5 kg .: € 4.05
5 kg. - 10 kg .: € 4.25
10 kg. - 20 kg .: € 4.95
20 kg. - 30 kg .: € 5.60
30 kg. - and above: € 5.60
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Madeira, Porto Santo and São Miguel
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 12.50
2 kg. - 5 kg .: € 21
5 kg. - 10 kg .: € 35.75
10 kg. - 20 kg .: € 57.90
20 kg. - 30 kg .: € 92.50
30 kg. - and above: € 92.50
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 150 € (Azores, Madeira)
Other islands Azores
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: 26 €
2 kg. - 5 kg .: € 34.50
5 kg. - 10 kg .: 56,70 €
10 kg. - 20 kg .: 70 €
20 kg. - 30 kg .: 98 €
30 kg. - and above: € 98
Additional cost for payment against delivery: + 5 €
Free delivery: Activated, Total> = 150 € (Azores)
Transportadora (Iberian)
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 1 kg .: € 8.60
1 kg. - 3 kg .: € 9
3 kg. - 5 kg .: € 9.85
5 kg. - 10 kg .: € 13.60
10 kg. - 15 kg .: € 19.50
15 kg. - and above: € 19.50
Free delivery: Activated, Total> = 200 € (Entire Country / Region)
International deliveries. value on request
Availability: Andorra, Angola, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Germany, Finland, France, United Kingdom, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Holland, Russia, San Marino, Ukraine, South Africa
Value of the fee varies according to the country of delivery.
Delivery and collection in Vasp KIOS points
Delivery Time: Delivery in 1-2 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 3.25
2 kg. - 5 kg .: € 3.45
5 kg. - 10 kg .: € 3.65
10 kg. - and above: € 3.65
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 100 € (Entire Country / Region)
Madeira, Porto Santo and São Miguel (Marítimo)
Delivery Time: Delivery in 3-5 days
Availability: In stock
Rate table based on weight
0 kg. - 2 kg .: € 6.30
2 kg. - 5 kg .: € 7.50
5 kg. - 10 kg .: € 10
10 kg. - 20 kg .: € 18.60
20 kg. - 30 kg .: € 24.80
30 kg. - and above: € 24.80
Additional cost for payment against delivery: + 4 €
Free delivery: Activated, Total> = 150 € (Azores, Madeira)
RETURNS
In a constant search for the perfect Luxsmile provides the customer with an easy after-sales service. In order to return the product, it is necessary to fill out the RMA Form (Return Material Authorization), in order to facilitate the entire process of material control which is sent by you to Luxsmile. It has a period of validity of 14 (fourteen) days to proceed to the sending of the respective article (s) after sending the form.
The images may not correspond in full to the product in question.
PRICES OF THE ARTICLES WITHOUT VAT INCLUDED
Can not find the product you want?
Our commercial range extends to hundreds of products. However, it may happen that the article you want does not appear on our website.
When this happens, please do not hesitate to contact us at geral@lux-smile.com or at 232404105/934840990.
We will give your request the due treatment and response as soon as possible.